If you’re not completely satisfied with your purchase, we’re here to help. You may return any new or gently used product within 30 days of receiving your online order.

We’ll be happy to offer a refund or exchange, ensuring you find the product that’s right for you. Your satisfaction is important to us, and we want you to feel confident in every Scentuals purchase.

We’d love to hear from you. If you have any questions, concerns, or feedback, please don’t hesitate to reach out. Our team will respond to all inquiries within 48 hours.

Please contact our Customer Support team at service@scentuals.com or (833) 720-2008

Messages received on Fridays will be addressed as soon as possible the following week. We appreciate your patience and look forward to connecting with you.

Yes, online orders may be returned at our Factory Store in Burnaby at 8978 Fraserton Crt.! If you're in the lower mainland area and would like to return an item or order in person, we'd be happy to assist.

Please bring your order confirmation or proof of purchase and our in-store team will gladly process a refund or exchange.

We do not offer price adjustments on past purchases. Sales and promotional offers are only valid during their designated time frames and cannot be applied retroactively to orders placed before or after the promotion has ended.

We encourage you to take advantage of promotions while they’re active by subscribing to our email newsletter and getting notified when promotions launch and their durations.

Sometimes, shipping can affect products or their packaging with box handling and changing temperatures.

If your order arrives damaged, broken, spilled, or in any other unsatisfactory condition, please reach out to our Customer Support team at service@scentuals.com or (833) 720-2008

Refunds are typically processed within 7 days of receipt of the returned item(s).

We're sorry to hear your order is not what you expected.

Please contact our Customer Support team at service@scentuals.com or (833) 720-2008

Some natural products may separate during shipping due to temperature changes or movement in transit. This is completely normal and does not affect the safety or effectiveness of the product.

Simply give the bottle a shake or stir before use to restore its original texture and consistency.

Need help?

Please contact our Customer Support team at service@scentuals.com or (833) 720-2008

We currently ship to the United States and Canada.

To enquire about shipping to a different destination, please contact us at service@scentuals.com or (833) 720-2008

Standard Shipping within Canada normally takes 5-7 business days.

International Shipping times depend on the products and destination (estimated at checkout).

We understand that shipping costs are important to our customers.

We offer a low flat rate for orders over $80 CAD to help keep costs predictable.

Shipping fees help cover not only carrier rates (which have been increasing) but also the careful packaging materials we use to ensure your products arrive safely and in perfect condition for your enjoyment.

We appreciate your understanding and strive to provide the best value and service possible.

Orders shipped to the USA may be subject to duties, taxes, or import fees depending on U.S. customs regulations.

These charges are determined by the destination and are the responsibility of the recipient.

Unfortunately, we have no control over these fees, but they are not included in the product or shipping price at checkout.

We are proud to be a cruelty-free brand. None of our products are tested on animals at any stage of development, and we ensure that all of our ingredients are sourced responsibly.

You can shop with confidence knowing that our commitment to ethical practices is part of everything we do.

Our Essential Oils are intended for external use only and are not safe for consumption. They are formulated for use in diffusers, topical applications (when properly diluted), or other recommended uses.

Please follow all usage instructions on the product label to ensure safe and effective use.

For any other usage, please consult your healthcare provider.

Our products are made with clean, natural ingredients and are safe for use during pregnancy. We carefully formulate them to avoid harsh chemicals, synthetic fragrances, and other potentially harmful substances, so you can use them with confidence.

As always, please consult your healthcare provider to address any concerns to ensure your safety.

While our products are made with clean, natural ingredients, it’s important to remember that “natural” does not always mean allergen-free. Some individuals may experience sensitivity or reactions to certain botanical extracts, essential oils, or other natural components.

We recommend reviewing ingredient lists carefully and performing a patch test before first use, especially if you have known allergies or sensitive skin.

Our products are formulated with gentle, natural ingredients that are safe for babies’ delicate skin.

However, we recommend consulting your pediatrician before introducing any new skincare or wellness product to ensure it’s right for your little one.

Our products are formulated with gentle, natural ingredients that can be suitable for sensitive or eczema-prone skin.

However, everyone’s skin is different, so we recommend performing a patch test before full use and consulting your healthcare provider or dermatologist if you have concerns.

Our products are made with natural, non-toxic ingredients and are generally safe to use around pets.

However, pets can be sensitive to certain scents or ingredients, so we recommend keeping an eye on them and consulting your veterinarian if you have any concerns or notice a reaction.