Free Shipping Over $80
Free Shipping applies to all orders over $80 after any discounts and before taxes (no tax for US orders).
Other Shipping Options:
1. Subsidized flat rate shipping: $10 (2 - 7 business days)
*At this time, we only ship to Canadian & USA addresses.
*At this time, we are unable to ship to PO boxes.
*Please allow up to 1-3 business days to process and pack your order.
*US orders may be subject to additional customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.
Free Samples With Every Order
All orders will come with product sample sachets! Please note, the specific product sample sachets are distributed at random and are based on availability.
30 Day Full Guarantee
Here at Scentuals, we take pride in the quality of the products we make. If you are not satisfied with your purchase, we will happily provide a full refund or store credit for products returned within 30 days from the day your original order was delivered.
How to Return:
Please reach out to our Customer Care Team with your order number at firstname.lastname@example.org and we will be happy to assist you as soon as possible.
We will need the following information to process your return:
Name/ Order number/ Item(s) you are returning/ Reason for return
We will respond to your request within 3 business days (usually sooner!) and will provide you with a return shipping label.
- Full refund or credit (including tax where applicable) for items returned within 30 days of your delivery date.
- Refunds are issued in the original form of payment.
- Shipping fees are not refundable.
- Products can be used but we do not accept empty or near-empty bottles.
- Partially returned kits will be reimbursed as store credit. All products must be returned and received by Scentuals in order to be refunded.
- If an exchange is requested, a store credit will be issued for the returned item and the credit will be used to purchase the new product.
- All returned or exchanged products must be sent to our facilities in the same manner they were received and the customer is responsible for all return shipping charges.
- Products purchased with store credit will be reimbursed as store credit.
- Promotion codes are considered a discount on the order and the value of the discount will not be refunded when your return or exchange is processed. Promotion codes and discounts will not apply to exchanges.
- We are unable to issue a refund or exchange for any gift with purchase.
- For products purchased from any of our other authorized retail partners (including online retailers), please contact the retailer to complete a return/exchange. We can only accept returns/exchanges for orders placed directly from www.scentuals.com.
- If your original payment method is expired or no longer valid, we are only able to issue a refund in the form of a store credit.
- If you received your product as a gift, it is eligible for a store credit or exchange. Please reach out to our customer care team here, so we can obtain and confirm the original order details.